Careers

18 June 2007

Supervisor

Job Purpose

Note: Please do not apply for this position if you do not have at least 6 months as a supervisor within a retail environment

Key Responsibilities

• Set staff training plan based on their abilities and skills. Ensure all staff understand and make effort to achieve the objective
• Read and understand all information from Store Support Centre and Area Managers. Make sure you memorise and understand all information shared in team talks
• Abides by the uniform policy, looking neat and tidy at all times
• Always say hello and smile to every customer
• React and apologise to customers who have a complaint
• Train staff based on their training plan, check and evaluate progress every week
• Understand how to make an efficient daily rota based on hourly sales and work volume which keeps good standards during trading hours without any delayed work
• Instruct staff constantly based on number of customers and number of tasks
• Understand how to produce all payroll reports on time

• Use the daily store checklist everyday and rectify all errors by the end of the day
• Always make sure you clean all areas correctly and on time. Instruct staff on cleaning responsibilities based on daily rota and ensure standards are maintained
• Understand POP rules and apply correctly. Always return POPs and equipment to correct place after use. Train all staff on POP rules
• Complete layout change according to manager’s plan and within time
• Check the replenishment progress and instruct staff based on priorities, without leaving empty piles
• Conduct tidying responsibilities during trading hours and complete before closing
• Change and maintain displays according to guidelines and rules

• Organise boxes by sub divisions and items
• Understand and follow the delivery procedure reporting any errors to SSC by the end of the delivery day
• Complete transfers within due date and without errors
• Check write offs daily and register before Area Manager visits
• Check and sort out faulty items daily ensuring nothing is left anywhere
• Check and sort out untagged/unpacked items ensuring nothing is left anywhere
• Ensure customer holds are cleared within a day

• Understand all till rules and procedures
• Understand and follow all Health and Safety rules and regulations
• Check banking daily and report to SSC on time
• Check and find all maintenance issues, completing the maintenance log sheet by the end of the day
• Check staff bags and lockers to prevent stock loss. Check signing in/out book for fire procedure. Make sure that nothing left inside lockers over night and the alarm on the exit door is set at all times
• Be aware of external security risks and instruct staff accordingly. Ensure staff are always allocated near the store entrance
• Understand open/closing procedures and carry out according to the managers schedule without errors
• Store all documents correctly ensuring nothing is left anywhere and all documents on the board are laminated

• Understand how to read sales summary and line lists identifying best/worst sellers compared to company ranking
• Complete all price changes within due date following the rules

• Save energy and stationary for maximum profit

Person specification

• Committed to customer service
• Able to adapt sales skills to individual customer needs and circumstances
• High standards of personal presentation, conduct and behaviour
• Demonstrates enthusiasm and passion for the UNIQLO brand
• Team player that will actively participate in team events
• Use initiative to resolve problems
• Actively seeks information and feedback to improve own performance & development
• Good interpersonal skills
• Can remain flexible in line with the business requirements e.g. alterations, stockroom, till operation and sales floor
• Able to work effectively under pressure
• Can create an energetic atmosphere

Benefits and Salary

• Life Assurance
• Stakeholder Pension Plan

Apply now