Careers

18 June 2007

Assistant Manager

Job Purpose

To assist the management team in the effective running of the branch including planning, managing and overseeing all aspects of store operations in order to accomplish responsibility of customer satisfaction, staff development and to achieve sales and profit targets.

Note: Please do not apply for this position if you do not have at least 6 months as an Assistant Manager within a retail environment

Key Responsibilities

• Scheduling of daily tasks and rotas ensuring high levels of efficiency in store
• Preparing and delivering team briefings ensuring that targets and information from Head Office and/or Area Managers is communicated to everyone
• Motivating, delegating tasks and monitoring the team to deliver high standards of presentation and customer service
• Performance management of the team, recognising high achievers and addressing poor performers
• Ensure all staff follow company and store guidelines (e.g. dress code, attendance etc), following procedure where rules are broken
• Conducting back to work interviews where necessary
• Providing accurate payroll information on time to the HR Department
• Manage the annual holiday plan for all staff based on the company schedule and sales target
• Assist Store Manager in recruiting, including interviewing candidates
• Training and development of the store team
• Complete all leavers paperwork and report to HR within timelines
• Make efficient master ROTA based on store hour (FTE) budget and sales target
• Make efficient weekly ROTA based on holidays, absence, work volume and sales targets
• Make efficient daily ROTA based on hourly sales, work volume whilst ensuring that work is completed on time
• Actively seeks and encourages customer feedback and acts on feedback received
• Foster a service culture around the three customer promises of
  • Provide a welcoming store environment
  • Exceed customer expectations
  • Offer quality and value
• Ensures that high standards of customer service are consistently delivered in store
  

• Rectify errors on cleaning and maintain the clean shop floor
• Check all POPs and maintain correctly, based on rules and instructions from SSC
• Complete weekly layout plan as planned within due time
• Maintain efficient replenishment systems to keep volume levels at all fixtures
• Use daily store check list and maintain high shop floor standards
• Maintain attractive displays in terms of coordination, season and colour order

• Organise boxes by sub divisions and items to avoid missing colour and sizes on the shop floor
• Check delivery procedure and report errors to SSC within due times
• Complete all store to store transfers within due time
• Participate in stock counts and stock takes on a regular basis, investigating losses and taking remedial action where necessary

• Understand rules and procedures of all till operations
• Key holding responsibilities including opening and closing the store, emergency call outs etc
• Deal with money according to procedure to avoid internal and external incidents
• Ensures high ‘back of house’ standards e.g. well organised office, stock room etc
• Ensure security measures are followed to minimise stock loss
• Check maintenance issues and take action to rectify immediately
• Store all documentation correctly

• Analyse reasons for sales and investigate abnormal results in order to suggest improvement plans
• Analyse reasons of each account to make suggestions for maximum profitability
• Assist the Store Manager with the end of month layout and stock estimation plan based on model plan so to make inventory value target and target stock for each item
• Complete price change within due time following procedure

• Liases with Store Manager and Area Manager to ensure maximum profitability and sales of the store
• Ensures all store procedures are carried out in line with the company guidelines
• Builds effective relationships with all SSC functions, 3rd party providers and centre managers/high street committees etc

• Assisting the Store Manager with all aspects of the Health & Safety within the store i.e. risk assessments, evacuations, first aid etc

Person Specification

• Prior experience of managing teams of 8+ individuals
• Ability to deal effectively with varying staff issues
• Ability to prioritise tasks; ability to react to changing priorities
• Ability to operate efficiently and effectively in a pressurised environment
• Good communication skills
• Leads by example
• Hands-on
• Cross-cultural sensitivity
• Positive attitude
• Comfortable in operating in a changing environment
• Professional attitude & approach

Benefits and Salary

• Up to 10% Annual Performance Bonus
• Life Assurance
• Stakeholder Pension Plan

Apply now